Privacy Policy

Agaia Online would like to inform you what personal data we may use about you, how we may use it as well as inform you about your data protection rights. The type of data we use and what we do with that depends on the relationship we have with you. It is therefore possible that some parts of this Privacy Statement may not be relevant for you or more than one part of this Statement may apply to you. This Privacy Statement may be replaced or supplemented in order to fulfill legal requirements as well as to provide you with all necessary information on how we process your data.

1. As a user of our websites, platforms, applications and other products and services

Controller

The controller responsible for the processing of your personal data is the Agaia Online entity with which you have established a relationship, for instance by visiting its website, using its services, signing up for events or applying for a staff position.

Description of data processing

We may process your personal data in particular for the following purposes (and legal grounds):

• communicate with you and process as well as respond to your requests/tickets/signup (legitimate interest).
• process comments or posts, if applicable (legitimate interest).
• register and send newsletters to which you subscribe (consent).
• marketing purposes (consent or legitimate interest).
• registration, authentication, and administration of user accounts (legitimate interest).
• analysis purposes in order to improve our products and services (legitimate interest).
• tailor our website content and experience to your interests (consent or legitimate interest).
• maintain the security of our websites, platforms, applications as well other products and services (legitimate interest).
• comply with legal and regulatory requirements and requests (legal obligation).
• establish, exercise, and defend legal claims (legitimate interest).

Respond to requests

We may collect your personal data to process your request, including financial information of donations, addressed to us via email, contact forms, tickets or other means.

Relevant personal data: name, email address, postal address, telephone number, company, country, content of request, date of request, and other data you may disclose to us.

Posts and comments

You may post and comment on our websites, platforms, applications as well as other products and services. Your content may be publicly accessible in such a case. Please note that we may review your post or comment before it is published, which may cause a delay. If you provide a name or alias, this name will be published next to your content.

Relevant personal data: name or alias, content of post or comment, time and date and other provided information.

Creation and administration of user accounts

In order to make use of our services and products, you may be requested to register and maintain a user account with us.

Relevant personal data: name, address, company name, telephone number, email address, time and date of registration, logins, passwords, usage data.

Analysis of usage data for statistical purposes

We may process your usage data in order to analyze it for statistical purposes and to improve our products and services.

Relevant personal data: content, date and time of visit, volume of data transmitted, access status, information about your web browser and operating system, referral link that indicates from which website you arrived, IP address, which is anonymized in such a way that it is no more possible to trace it back to you.

The protocol data is only analyzed in an anonymized manner.

Cookies and other similar technologies

We may use cookies and similar technologies (for simplicity reasons, hereinafter referred to as cookies), when you use our websites, platforms, applications as well as other products and services.

Our cookie banner and consent management system show you a list of the cookies we use, including their provider, purpose, description and other relevant information. In the default setting, only the essential cookies are enabled. Via the consent management system, you can determine whether you allow the setting of additional cookies or not. You can adjust your preferences at any time via the consent management system.

Relevant personal data: see consent management system.

Website Analysis

We use web analysis tools for the appropriate design of our websites and to identify and count returning visitors. These tools generate usage files based on pseudonyms. To this purpose, cookies are being used according to the description in our consent management tool.

We also use the following functions to quantify the traffic: We enrich the pseudonymous data with other data provided by third-party providers. This enables us to capture the demographic characteristics of our visitors, for example information about their age, sex and place of residence.

Relevant personal data: see consent management system.

As a visitor of our social media presences

Description of data processing
We, in addition to the provider of the respective social media pages are jointly responsible as controllers for the processing of your personal data. The provider in this respect also determines the purposes and means of the data processing activities, which we can influence only to a limited extent. To the extent that we can exert influence over or set parameters regarding the processing of your data, we will, within our means, take actions to ensure that the platform provider processes your data in compliance with applicable data protection regulations. In many cases, however, we cannot influence the data processing by provider, and we also do not know exactly which data is being processed by the provider.

The data entered by you on our social media pages, such as comments, videos, pictures, likes, public messages, etc., are published by the social media page provider and are never used or processed by us for any other purpose. We merely reserve the right to delete content, if necessary. We may share your content on our website if it is a function of the social media page, and communicate with you via the social media page.

We process your personal data in the interest of our public relations and communications (legitimate interest). We may also process your data in order to establish an employment relationship with you.

If you wish to object to particular data processing over which we have an influence, please contact us via email: [email protected]. We will examine your request and determine whether we are able to respond to you. Otherwise, you may contact the social media page provider directly.

If you submit a request to us on the social media page, we may also, depending on your request, refer to other secure communication channels that guarantee confidentiality. You may always send us confidential requests via the provided channels.

We may use our social media pages for advertisement purposes. In doing so, we may use demographic, interest-based, behavior-based, or location-based target group characteristics provided by the provider of the respective social media page. For more information about the processing of your data on the social media pages, please visit the data protection statements of the respective providers listed below. We can influence the data processing only to a limited extent and we cannot disable the statistics that the provider of the respective social media page makes available to us. However, we ensure that no additional optional statistics are provided to us that involve the processing of personal data.

We use conversion tracking options for individual social media channels. For this purpose, we have incorporated corresponding pixels or tags on our website in order to collect conversion data. Via the consent management system, you can determine whether you allow the setting of additional cookies or not. You can adjust your preferences at any time via the consent management system.

2. As a customer, business partner and interested party

Description of data processing

We may process your personal data in particular for the following purposes (and legal grounds):

• communicate with you and process as well as respond to your request (legitimate interest).
• register and send the newsletter to which you subscribe (consent) via other media than described in section “As a user of our websites, platforms, applications and other products or services” (consent)
• fulfill and execute your product purchase and use of services (contractual or legitimate interest).
• marketing purposes; to provide you with personalized information about our products and services as well as conduct market research and satisfaction surveys (consent or legitimate interest).
• credit checks on customers, which involve credit agencies ((pre)contractual or legitimate interest).
• assessment and screening, including due diligence purposes (legitimate interest or legal obligation).
• comply with legal and regulatory requirements and requests (legal obligation).
• establish, exercise and defend legal claims (legitimate interest).

Product purchase or use of our services

In order to purchase and use our products and services, we may process your personal data. For more detailed description of the performed data processing, please see our executed agreements and other documents related to data protection.

In certain regions and in particular in EU/EEA/UK/Switzerland, we may also process your personal data in order to provide you with personalized information about our products and services as well as conduct market research and satisfaction surveys. In such case, you have the right to object to such processing. For more information on how to exercise your right please contact [email protected].

Data retention

Unless we have not already provided you with specific information about the retention of your personal data, we retain your data as long as this is necessary to fulfill the purposes for which it has been collected. Data, which is no longer required, will be deleted, provided that there are no legal storage and documentation obligations that would require a longer retention.

Data transfers to third countries

We may transfer your personal data to third countries (e.g., countries that require additional safeguards by applicable data protection regulations) only and insofar as this is necessary or required for the fulfillment of the purposes described in this Statement, there is a legal basis for the data transfer and appropriate data transfer mechanisms are implemented.

Agaia Online is headquartered in Greece. According to the EU Commission, Greece is a country that offers an adequate level of protection.

Contact for data protection requests

In case of questions related to data protection, requests for further information or complaints please contact us at: [email protected].